SMS sender feature

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question

Pavel Salesautomators asked Sep 14, '23 Phong Vu commented Sep 15, '23

SMS sender feature

Hello!
@Phong Vu I can't figure out whether an account have an SMS feature enabled. Or which extension has permissions to send SMS. Could you check it out, please? I attached information retrieved from "phone-number" endpoint for current account. Thanks in advance.

rest api sms and text messaging sending sms

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Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
On Windows: press "Ctrl + F2" keys

Answer 1 · 2023-09-15T00:47:05Z

Phong Vu answered Sep 15, '23 Phong Vu commented Sep 15, '23

Since the usageType is "MainCompanyNumber" the owner is this number is the extension who is assigned via the company auto-receptionist.

Check out this previously asked question and answer.

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Pavel Salesautomators commented · Sep 15, 2023 at 12:37 PM

I looked through the question you mentioned, I found IVR settings, and I have my extension already set there, so It seems like it should work properly, but it doesn't. I'm still getting an error "In order to call this API endpoint, one of the following permissions [OutboundSMS] have to be granted to the authorised user."

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Phong Vu ♦♦ Pavel Salesautomators commented · Sep 15, 2023 at 02:30 PM

Since this number is a U.K number, you should get help by submitting a dev support ticket and someone can login your account to check if the number is provisioned for SMS at all.

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