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Still waiting for SMS approval since December
Tags: sms and text messaging
Jan 10, 2024 at 8:06am   •   2 replies  •  0 likes
Mark Thompson

Can anyone provide an update for the enabling of SMS on our sandbox number?!?! It's impossible to get API approval without testing, and I can't test without the ability to send SMS messages.

2 Answers
answered on Jan 11, 2024 at 8:18am  

Hi, I'm the dev working Mark. It does console.log the `record.phoneNumber`
1704989631516.png
Just some extra background info.
1. I get this warning for the SMS option in the Getting Started process.
1704989746561.png
2. On the API Reference page, I get this message.
1704989921469.png


 0
on Jan 11, 2024 at 2:23pm   •  0 likes

Because that main company number is assigned to Mark via the auto-receptionist settings. So you cannot authenticate the API reference portal to try sending SMS form that number.

answered on Jan 10, 2024 at 9:29am  

What is the support case number? I can ask them to give the status.

Meanwhile, if this is urgent for you to complete your project, give me the app client id and I can manually move it to your production so you can test the app on your production account.


 0
on Jan 10, 2024 at 10:43am   •  0 likes

I sure would appreciate any pressure you can exert! The case number is 21168651.

on Jan 10, 2024 at 1:47pm   •  0 likes

They claim that the number is SMS enabled. Can you test and give me the error message if it fails.

on Jan 10, 2024 at 2:28pm   •  0 likes

Dev saying it failed:


type: 'SMS',

creationTime: '2024-01-10T22:25:14.000Z',

readStatus: 'Read',

priority: 'Normal',

attachments: [

{

id: 15840353004,

uri: 'https://platform.devtest.ringcentral.com/restapi/v1.0/account/407101004/extension/407101004/message-store/15840353004/content/15840353004',

type: 'Text',

contentType: 'text/plain'

}

],

direction: 'Outbound',

availability: 'Alive',

subject: 'Test SMS using a RingCentral Developer account - Hello world!',

messageStatus: 'SendingFailed',

smsSendingAttemptsCount: 1,

conversationId: 7379051485377964000,

conversation: {

id: '7379051485377964514',

uri: 'https://platform.devtest.ringcentral.com/restapi/v1.0/conversation/7379051485377964514'

},

lastModifiedTime: '2024-01-10T22:25:16.612Z'

}

Message status: SendingFailed

on Jan 10, 2024 at 4:11pm   •  0 likes

When you read the number feature, does it have the SmsSender feature?



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