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SMS Not Enabled In Sandbox

Tags: sending sms

Jan 11, 2024 at 8:38am • 2 replies • 0 likes

McAlister's Deli Admin

Hi , Not able to send sms on my sandbox account. can you please enable it

2 Answers

Lorraine Howland answered on Jan 24, 2024 at 5:36am

Can you please move my app with client id : ZjifVMefo0qagf9zzMuHar to production ?

McAlister's Deli Admin answered on Jan 14, 2024 at 11:05pm

@Phong Vu thanks for the info, can I promote my app to production without testing sms feature in sandbox? I already have the code required to send sms and have tested it on my other ring central account, and it's working fine. Can we just promote my app to production? I am not inclined to buy mobile number for sandbox account just for testing purpose.

Phong Vu on Jan 15, 2024 at 7:44am • 0 likes

Yes I can manually move your app to the production for this case. Give me the app client id.

McAlister's Deli Admin on Jan 18, 2024 at 4:58am • 0 likes

@Phong Vu please find the client id -AYcgbzoHN54dQHZTa7wfuy of sandbox account of my app

Phong Vu on Jan 18, 2024 at 6:51am • 0 likes

Done.

McAlister's Deli Admin on Jan 19, 2024 at 8:11am • 0 likes

@Phong Vu just tried to send SMS using the main account it worked fine in production. But when i am trying to send SMS using one of the registered number, getting this below error. Any idea ?

{
"errorCode" : "FeatureNotAvailable",
"message" : "Phone number doesn't belong to extension",
"errors" : [ {
"errorCode" : "MSG-304",
"message" : "Phone number doesn't belong to extension"
} ]
}

Phong Vu on Jan 19, 2024 at 8:29am • 1 likes

Because you authenticated your app with a user credentials who does not own that phone number.

Please read the dev guide to understand better how it work.

Phong Vu answered on Jan 11, 2024 at 2:25pm

Please read this post and open a dev support ticket.

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