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jatin-barot avatar image
jatin-barot asked ·

get Notification of incoming call from API

I want to create customize Web Phone for our CRM web app.
currently I am using developer sendbox credentials.

Question: Can we get incoming call details from any API webhook ?
i.e.
From CRM I can call that api continuously to check incoming call details.
if any incoming call data received then I want to search that incoming phone number and if that number match in our DB then I can show our local details of that customer on customize web phone.

Click to call Outbound Customize webphone :  http://prntscr.com/ko5tmi
Inbound customize webphone:  http://prntscr.com/ko6ap3



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bjsvec avatar image
bjsvec answered ·
This seems a good way for both implementing the phone and the inbound screen pop:  https://ringcentral-web-widget-demos.readthedocs.io/en/latest/static_crm/tutorial/


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Phong Vu answered ·
Brandon's suggestion of using the RingCentral Web widget is the best solution which save you lots of time. But if you still want to implement everything by yourself, it is possible with the push notification API. Check out this blog for more info. The tutorial uses pubnub notification which is built in the Node JS SDK, but you can implement using Webhook as well.
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