How Can I calculate Average Time to Abandoned(min), Number of Repeat Calls, Number of Calls Transferred Elsewhere, and Number of Unique Callers.
Apr 3, 2024 at 9:17am • 1 replies • 0 likes
Madhuri Bommina
I'm utilizing the Analytics API https://analytics.ringcentral.com/business-analytics to retrieve aggregated call data, and I'm currently building a dashboard for my team. However, I'm encountering challenges in obtaining accurate data for the following metrics: Average Time to Abandoned(min), Number of Repeat Calls, Number of Calls Transferred Elsewhere, and Number of Unique Callers. Could someone provide the actual formulas for these metrics?
1 Answer
answered on Apr 5, 2024 at 10:54am
Unfortunately, those metrics are not available in the current analytics data.
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