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online on a mobile device

Tags: rest api

Apr 5, 2024 at 7:41pm • 1 replies • 0 likes

Peter Hogger

Is there a way to see if a user is online on a mobile device (via the Unify office phone app)? With the API ”List Extension Devices” I can only to see if the user is online on a non-mobile device.

1 Answer

Phong Vu answered on Apr 8, 2024 at 10:14am

Unfortunately, there is no way to detect if a user is online on a mobile device. In fact, the RC app (desktop, Web, mobile) and WebRTC apps have a dynamic device ids and they are not detectible using the list extension devices API. Even recently, there was a change in the system that API returns the device object of the RC app. But the device id of that device is not the real device id and the status is always "offline".

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