We developed all features with RingOut API in sandbox for our web application. Yesterday it worked perfectly.Today strange things happened. When made call, somehow the "to" phone became first leg and "from" phone the second leg. The response after RingOut request was as something like
{
"id": "Y3MxNjk2MTIzOTgyNDMyMTUyMDlAMTAuMjguMjAuMTEw",
"uri": "https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension/~/ringout/Y3MxNjk2MTIzOTgyNDMyMTUyMDlAMTAuMjguMjAuMTEw",
"status": {
"callStatus": "Invalid",
"callerStatus": "Invalid",
"calleeStatus": "Invalid"
}
}Can someone let me know what went wrong?
https://devcommunity.ringcentral.com/ringcentraldev/topics/facing-a-issue-in-calling-the-specified-forward-number
In that it said that to use new interface https://developer.ringcentral.com/api-docs/latest/index.html#!#RefRingOut.html
It seems that RingCentral updated ringout interface but not deprecated old one properly.
RingOut URI
/restapi/v1.0/account/{accountId}/extension/{extensionId}/ring-out
RingOut Call Status
URI
/restapi/v1.0/account/{accountId}/extension/{extensionId}/ring-out/{ringoutId}
Please note: The URI /restapi/v1.0/account/{accountId}/extension/{extensionId}/ringout/{ringoutId}
is deprecated, but still supported for backward compatibility.
I used "ring-out" instead of "ringout" in the call, everything worked fine now.
https://service.ringcentral.com/ringoutapi/
Look at the sample URL at bottom of section 2. if you are interested.
Tyler
2. Call
Used to be that for us to call a customer we would put the customer's phone number in the TO parameter and the ringcentral number we wanted the call to connect to (which of our employee's desk phones) in the FROM field. Now it works in the reverse of that. But after reversing those fields in the URL I am sending it works as expected. Very very strange that those two fields were flipped without telling customers.
Anyway. Great support as usual on the phone.
Tyler
Bill and Tyler,
Vyshakh and I have both tried to reproduce this unsuccessfully so far.
Please create a support ticket so we can get specific call information from you for our team to track this down.
Thanks,
John
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