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Sending SMS is not available

Tags: sdk

Dec 7, 2018 at 1:14pm • 3 replies • 0 likes

fax12879

We started sending SMS to our opt-in clients today, and after sending about 5,000 or so messages, we are receiving the following error:

"Sending SMS from/to extension numbers is not available"

What is the issue?

3 Answers

Anirban answered on Jun 26, 2019 at 12:35am

You can open a case support and ask the backend support team to detect the actual reason for the issue from log.

You can then take appropriate measures to counter that with steps mentioned above

fax12879 answered on Dec 10, 2018 at 4:55am

What are the limits for SMS? I could not find anything in the API documentation regarding limits within a specific period of time. Can I contact support to request an increase if the quota limits are not sufficient?

Tyler Liu answered on Dec 9, 2018 at 5:36pm

Are you still experiencing this issue?

I know there is a quota limit. You are not allowed to send too many SMS in a short time. I am not sure if it is the issue you encountered.

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