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Kib Bibens avatar image
Kib Bibens asked ·

Why am I not receiving SMS text messages from AT&T users?

I haven't been getting any text messages from AT&T users. They can get my texts, but I don't receive their responses. Verizon/T-Mobile seem fine. Not sure about Sprint. Anyone else with similar issues?
not receiving smsnot getting textsnot receiving messagesnot receiving sms messages
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ok!
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I have Verizon and nobody can text us back. We use Iphones.  I updated the app but still nothing. It tells them they are texting a landline. I submitted a ticket as you suggested, Ben. Any known solutions?

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troy-pickett answered ·
This problem has cropped up again. I started a ticket, but the first response was to reinstall my software on the phone. This does not inspire confidence, since I was clear that people outside of the RC universe were getting error messages about the number being a landline. What's more irritating is that this worked great until 48 hours ago.
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I too am having this same issue - started 7 days ago - for me it is not just ATT or one particular carrier.  No one is able to TXT my number and when people TXT the main softphone number they get an error message back about the number being a landline.  I have escalated it to tier2 and have a case number 02884751 but honestly thus far support has been a major disappointment.  This must be resolved!  The SMS functions of RingCentral are vital to my business.  Does anyone have any suggestions?  Why it worked perfectly for 11 months and then suddenly on 8-6-13 stopped is mind-boggling.


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Amen! My thoughts exactly!
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Hello Ryan, I reviewed your case and have asked our team to escalate it.  Sorry for the issue you are experiencing. 


Lynne, are you having the same issue as well?  Let me know if you have a case.

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I am, Sean. Thanks! Yes I submitted a ticket online.
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will look into.  I see it was opened today.  Thanks.
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