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amanda-crain asked ·

Zoho Integration

We utilize both Zoho ONE and RingCentral. I have integrated RingCentral within Zoho ONE and am curious if there is/will be a way to integrate the RingCentral texts into Zoho. 
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david-lee16504 answered ·
Hi Amanda, Zoho built their integration with RingCentral, so you should reach out to Zoho with this request.  Technically our platform can absolutely support such an integration.
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karen answered ·
I have the same question.  Will check with Zoho.

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jason-spindler answered ·
Has anyone received a response from Zoho on this?

I have found someone that has developed an extension to integrate the texts, but it is very buggy.  
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system-account answered ·
Hi there is an issue with the RingCentral Zoho integration which Zoho say is not their side. Effectively, if automatic call recording is enabled in RC and you use the click to call button in Zoho, it is not possible to toggle off the automatic recording from the softphone. 

Toggle off works when a call is not made via click to call.

This is a significant bug for us as when we call clients we need to turn off recording when taking cad payments

Thanks
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