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brad1 asked ·

Can't retrieve a fax I sent within the last 90 days

I sent a fax on November 19, 2014 but, when I go to sent messages, it only displays 2 recent faxes. How can I access the information from my previous fax?
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mike answered ·
Hello Brad, 

Sorry but for all Sent Items, the system only stores the past 30 days.  If this is from November it would have been auto-deleted several weeks ago. 


Mike 
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I am trying to retrieve a sent fax from July 29th, which is in the last 30 days. It stops at the last one on July 29, but I need the one before.
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Are you checking from your online account under Messages > sent? 
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Yes
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setting conversation to private.  What is the phone number? Ext number?

Did you check the trash/deleted folder ... just in case?
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Do you still need assistance? 
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