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Anthony Giuliano avatar image
Anthony Giuliano asked ·

Complex Ring Group Setup

I'm wondering how to implement a potentially complicated set of instructions for ringing certain users.  Let's say I have 3 groups of 3 users, as well as a 4th group that's an All Members group.  I'd like to be able to have the 3 user groups set up to ring sequentially, and then after 15 seconds or so for the All Members group to ring.

So the first call would ring group 1 (which would simultaneously ring all 3 of its members), but if no one picks up, the call should go to the All Members group.  The second call that comes in would hit group 2, and so on.

Is something like that possible with Ring Central?
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Chuck Fuscone avatar image
Chuck Fuscone answered ·
This type of setup is possible just leveraging the Ring Groups in each extension.  If you have the need for call queues this feature is not available.

Are you a existing customer or thinking of becoming one?

Thanks
Chuck
Certifiedd Ringcentral installer
chuckfuscone@gmail.com
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Anthony Giuliano answered ·
I'm a current customer, but we only really use it to host a couple toll free numbers and route calls to another phone voip service.
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Anthony Giuliano answered ·
Could you help walk me through how to set this up?
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mike avatar image
mike answered ·
Hi  dog , 

Just following up to see if you still needed help on this, or did Chuck help you out? 
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Anthony Giuliano answered ·
No, if you or someone else at ring central can help walk me through setting this up that would be great.
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If I understand what you are wanting to do, it is not possible. When a call goes into a group and nobody answers, there are options to send the call to voicemail, or disconnect the call. There's not an option to ring the 2nd or 3rd group.  There's another Idea topic discussing "cascading call queues".  If this is what you are wanting visit the following page and be sure to click the "Like" button on the page. 
https://community.ringcentral.com/ringcentral/topics/group_call_queue_members_into_different_handlin...
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teknacion avatar image
teknacion answered ·

Hello dog. I'm glad I read your post. RingCentral should add the option in  the Call Handling for groups so that unanswered calls have an option to be transferred to another extension (the all members group in your case) or voicemail. I will request this in the "Idea" section.

A workaround for your situation would be to create an IVR menu with a single digit extension and in the voicemail prompt for the group give the caller the option to either leave a voicemail or press the single-digit extension number for more options. The IVR can either silently transfer the caller to the all-member group or provide the caller with options such as 1) trying the group again, 2) going back to the main menu or 3) trying the all-member group.


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Anthony Giuliano answered ·
Thanks for all the responses.  I think Chuck's suggestion is probably the best workaround.  If I understand it, I would create a new User, and add phone numbers to that user for other groups or users.  The only caveat I think is that we would need direct dial numbers for each group, which isn't the end of the world if it helps us accomplish this goal.  I'll give it a try and let you guys know if it works.
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