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Michael Savage avatar image
Michael Savage asked ·

Auto Dial via HotKey F6 does not work on new softphone only copies and pastes

Auto Dial via HotKey F6 does not work on new softphone only copies and pastes. You still have to initiate the call from the softphone to start the ringout/phone call. Will this functionality ever be restored? 
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mike avatar image
mike answered ·
Hi Michael.  They are still doing some work on this.  There's a related thread that you previously posted to.  Reply to this thread here:  https://community.ringcentral.com/ringcentral/topics/auto-dial-in-new-softphone-program-is-gone-pls-...

It's a closed topic, but since you posted previously, it should let you post again. Let me know if you have any problems. 



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Michael Savage answered ·
Link does not work says I do not have access.
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Were you logged in when you tried to access the link? It's a private conversation that only allows original posters to access. 
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I thought believe so but I look got a message regarding ur comment so I found the post that I assume u had meant. Did u see my comment back?
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Sorry, I don't recall seeing any other comments. Did you post do a different thread?
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Look like the conversation was recently closed/archived.
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Michael Savage avatar image
Michael Savage answered ·
I am trying to use F6 button to auto dial highlighted numbers with new softphone. When i use F6 it only copies and pastes the number into the new softphone and I still have to initiate the call instead of it out dial and ringing out to the desk phone. 
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Sorry, but for now, that's all the F6 button will do. It won't actually initiate the dial. You'll still need to click the dial button on the SoftPhone. 
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