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How do I forward calls to another extension after a timeout (skip voicemail and send them to a queue/operator)?

Tags: call forwarding

Mar 9, 2015 at 8:40am • 4 replies • 1 likes

Jordan Humphrey

So, I have an extension in my company that goes to our warehouse. If someone dials it, rather than going to voicemail if the phone cannot be answered, I would like to set up logic that would simply forward the call (roll-over) to a call queue (such as Ext. 108). I tried adding just the extension in call handling, but it seems I am not allowed to do that. Is there a workaround?

4 Answers

cj-williams answered on Aug 12, 2020 at 10:06am

We also need call queue to be able to forward to another 'backup' call queue extension after a set amount of time.

mike answered on Mar 10, 2015 at 11:13am

Jordan, Here's another idea that might work for you. There's a way to forward to a "ring group", sometimes called a "hunt group". Here's a help topic that explains how.

Forwarding to other user's phones, adding phone, and Ring Groups

Jordan Humphrey answered on Mar 9, 2015 at 9:20am

I don't want to use DID numbers. I would rather say in an advanced rule: "If ring for xx seconds and no answer, ring ext ###." -- This would eliminate the need for voicemail on the actual extension. The other option I guess would be to not give out the extension to anyone and always tell them to call ext 108 if they need to reach the warehouse...

danno answered on Mar 9, 2015 at 8:50am

Heres what I did with a similar situation:

In Call Handling, the first entry is the warehouse IP phone, and I have it set for 20 seconds.

The second entry is the front desks DID number NPA-NXX-XXXX and I have it set to 50 seconds.

Then at the bottom of this tab, under Phones will ring: I set as Sequentially.

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