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Gary Cooepr avatar image
Gary Cooepr asked ·

Setting up an extension with no voicemail but allow call to transfer to an extension if no answer

What I'm trying to do is have an extension when dialed it will ring the employees cell phone.  If they don't answer then it play a short message that the employee is not available and the call will be transfer to department X.  I have it all figured out but when i set up an extension with no voice mail then the system plays a greeting then disconnects the call.  Is there an option to transfer to another extension or call queue before disconnection?
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mike avatar image
mike answered ·
Hi LimoMan, 

I'm sure there's a way to set this up to work the way you intend.  We'll just need to clarify a few things. First, are wanting to actually forward the call to the users cell phone number, or have it ring the mobile app on the cell phone?  I'll make this a private conversation so anything you post will only be visible to the two of us.  In your reply please include the numbers/extensions, and more details of the call flow so we can look a the account and help you out a little better.  Thanks!

Mike 
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Gary Cooepr avatar image
Gary Cooepr answered ·
Mike thanks for the help...
I did not realize that you could have a call ring the mobile app, Is this better than transfer the call to a cell phone?
Anyway ext 201 Jerry Clark, what I'm wanting to do is when the extension is call it will ring the employees cell phone as set up in the call handling area.  If that employee does not answer his cell phone it will forward to extension 10 call queue.  I would like the call to be notified that the employee is unavailable and the call will be transferred to the dispatch dept (this notification is not necessary but I would like to have it if possible).  I do not want the call to be able to leave a voice mail.

Thanks Again
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Using sequential call forwarding, you could still forward to the cell phone number if you wish, but the advantage to just ringing the mobile app is that the call recipient has more control over what they can do with the call when they answer.  If you wish to forward to the cell phone number, just make sure the cell phone is set to a high enough number of rings that it doesn't answer before sequential forwarding begins. 

If you want to ring the mobile app make sure it's installed and the user is logged in under the correct phone number, Make sure the number is set to ring the Desktop app and Smartphones first. 


Next, you can add sequential call forwarding to other numbers or create a Ring Group.




I think this page may help:  Customizing the Call Handling & Forwarding Feature Under User Hours

If you are still stuck you may want to give us a call and explain over the phone.  

Mike

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I see you found the other thread related to adding extensions, and it doesn't look like it's possible to do exactly what you want. When you press zero, it should take you back to the auto receptionist. You may have to customize your greetings on the auto receptionist and the extension. If the caller presses 201, you could customize that greeting and telling them to press the ext for the group if you wish, but it won't auto-forward. 
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Gary Cooepr avatar image
Gary Cooepr answered ·
Thanks Mike,
That helps explain the difference between using the mobile app and forwarding to a cell number. 

Unfortunately that does not help with what I'm trying to accomplish.
I need the system to forward a call from an extension to a call queue or another extension if the call goes unanswered.
For example... If under the call handing tab if the system would allow me to forward a call sequentially first to a cell phone then to a company main number or other extension, but the system will not let you forward to a main number on your account.  Second if I set up the system not to accept voice mail it plays a greeting... Call is not available, then it disconnects the call.  If you could press 0 to go to the operators extension this is what I want, but the system does not allow you to press 0.

Any ideas???
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