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Christina Mager Apfel avatar image
Christina Mager Apfel asked ·

Hardphone no longer rings on incoming calls

I have a Polycom VVX 310.  Recently, it stopped ringing when I have an incoming call.  Does anyone have any insight on how to resolve this issue?
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kim avatar image
kim answered ·
Christina, please clarify.  You said the softphone no longer rings, then said the Polycom doesn't ring.  Which one isn't ringing? or both? 

Also see  Troubleshooting Calls going straight to voicemail
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Christina Mager Apfel avatar image
Christina Mager Apfel answered ·
Sorry about the confusion. It's the Polycom that isn't ringing. I have my account set up so that when I get an incoming call it is supposed to ring on both my cell phone and my Polycom. It only rings on my cell phone.
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Ok.  Thx.  Please see the link posted above...this will help troubleshoot.  Make sure to check Call Handling & Forwarding to see if the phone is Active & reboot the phone. 

NOTE: the cell phone app will always ring before the hardphone if you have Desktop/Smartphone turned ON.
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