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Joseph Owen avatar image
Joseph Owen asked ·

Post-Call Wrap up time set to 1 minute...doesn't appear to be working.

My users are stating that once they get off the phone (softphone) and try to complete documentation they don't have time. They are stating that they literally get back to back calls. The setting in the call group is set to allow 1 minute for wrap up but it doesn't appear to work when the call queue has calls stacking up. Is there a way to extend this time beyond 1 minute? Why is 1 minute the max I can set it to? What would make this feature not work when the call queue has multiple calls in queue, is there some other setting overriding it?
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mike answered ·
Hi Joseph, I haven't seen, or heard of this before.  Can you take note of what users/phone numbers this is happening to, and take down the time, date, etc and open a case? Try to provide us at least 2-3 samples.    Open a Case
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Will do.
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