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hootsuite-app19 asked ·

Audio Issues

In response to Mindy Jennings on Facebook: http://www.facebook.com/10206962155953741/posts/10154227932348989 I can't get anyone to call me back! No one can hear me on my phone and when you dial extensions it won't ring at that extension. I am thinking of moving my service! Mindy Jennings - Payrolls Plus
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J.B. Ferguson answered ·
The dialing extensions problem sounds like it could be a configuration issue. When you say that no one can hear you on your phone, is it a RingCentral desk phone or is it your cell phone with the RingCentral Mobile app?

This truly sounds like configuration issues, which can be easily solved. Have you contacted support or your sales rep?

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J.B. Ferguson answered ·
Contacted Mindy via email. Will try to resolve her issues, via a telephone call, tomorrow morning.
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mike avatar image mike ·
Thanks again for your help Jan.  Let us know if either of you need anything. 

Mike 
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J.B. Ferguson avatar image J.B. Ferguson ·
I assisted in escalating her case (one open, the other not filed yet). I'll be following up with her.
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mike avatar image
mike answered ·
This issue has been handled by our Executive Response team. Archiving this post. 

Thanks for your help Jan. 
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