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Call Queue: Second Line to ring when call in a call queue

This reply was created from a merged topic originally titled Call Queue: Second Line to ring when call in a call queue.

I have a major issue with a client moving to RingCentral since the phones in a call queue are not able to answer more than 1 incoming call to the queue. The option to hold a call and answer a second, or even third, call would solve a huge gap between RC and the legacy phone system. Note: This conversation was created from a reply on: Call Queues: Call Screening in Queues.
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