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tammie-breon1678 asked ·

Call Queue going to unconditional forward if no one in group is available.

We would like a typical call group with three phones in our office.  However, if all three lines are busy, I need it to unconditionally forward to our answering service (not a ring central user).  It must be an unconditional forward or we will have issues with the answering service being unable to accept calls (I've bene through this previously).  I tried setting up an extension for the answering service and creating an advanced rule.  But when i turn the rule on, the extension becomes unavailable in the group.  Other ideas or solutions?  
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kim answered ·
Tammie - Have you tried this (below) and what issues did you have?

Instead of setting up an Advanced Rule on the extension, try putting in answering service number into the Call Handling manually.  


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tammie-breon1678 answered ·
Yes, unfortunately it still makes the answering service dial 1 to accept the call and I can not have that.  You cannot disable the screening announcement for a queue.  That's why I was hoping for unconditional forwarding.  
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There is currently a feature request for that but it's not on the road map at this time. 
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