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Darren Fettik avatar image
Darren Fettik asked ·

Some missed calls not showing up on phone logs, only in emails.

I am having an issue where missed calls are not showing up on our phone logs, but I will get an email showing a missed call. The phone never actually rings either. It shows they pressed the appropriate extension. Also, the phones never actually ring for these calls. Other missed calls show up. Is there some kind of filter perhaps blocking automated calls? It seems like when we call the numbers back, most of them go to recordings or it could be a switchboard at a big business however I noticed one from the dealership that I was expecting.
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mike avatar image
mike answered ·
Hello Darren,  We'll be happy to look into this. Can you use the button below to open a support case?  In your notes be sure to include the most recent samples you have with dates, times numbers and any screenshots that might help.  



If you wish you can reply back here with the case number so we can also look at it. 

Mike 
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Rommel Caballero avatar image
Rommel Caballero answered ·
Any update on this issue? We are having the same.
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Please open a support case as well, and include samples, screenshots etc. 

Mike
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