question

marco-oben1909 avatar image
marco-oben1909 asked mary-community-moderator edited

Press 1 when on Call Queue - wants to remove it

Press 1 when on Call Queue - wants to remove it
call queues
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Bruce Bachant avatar image
Bruce Bachant answered

I've read through old posts on this subject but could not find an answer.

Has anyone figure out how to remove the "press 1" step when calls are forwarded to a cell phone?

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LeAnne Wilson avatar image
LeAnne Wilson answered

i would like this answer too!

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mary-community-moderator avatar image
mary-community-moderator answered 9 3 auto Service commented

Hello,

There is no option to remove the "press 1 to answer" for Non-Ringcentral numbers. We can only turn it off when calls are forwarded to your app or deskphone. You may submit a feature request for this. Please specify that you want to have an option to remove "Press 1" for non-ringcentral numbers. For guide on how to submit, please read this article Submitting and Voting for Product Ideas

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Is there plans down the road to make this an option?

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The reason I ask, is because when we are not up front in our shop its nice it rolls over to a cell phone. GoogleVoice has this as an option.

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