Question

Press 1 when on Call Queue - wants to remove it

  • 1 November 2016
  • 5 replies
  • 1220 views

Press 1 when on Call Queue - wants to remove it

5 replies

I've read through old posts on this subject but could not find an answer.

Has anyone figure out how to remove the "press 1" step when calls are forwarded to a cell phone?

i would like this answer too!

Userlevel 2

Hello,

There is no option to remove the "press 1 to answer" for Non-Ringcentral numbers. We can only turn it off when calls are forwarded to your app or deskphone. You may submit a feature request for this. Please specify that you want to have an option to remove "Press 1" for non-ringcentral numbers. For guide on how to submit, please read this article Submitting and Voting for Product Ideas

Is there plans down the road to make this an option?

The reason I ask, is because when we are not up front in our shop its nice it rolls over to a cell phone. GoogleVoice has this as an option.

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