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hootsuite-app19 asked ·

Are you getting reports of crackling and calls dropping?

In response to KyEkinci on TWITTER: https://twitter.com/KyEkinci/status/795678773886779393 @RingCentralCare are you getting reports on crackling on the lines, and calls dropping while in session. Chronic issue since this morning
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mike answered ·
No, but what you have described is generally some sort of network issue.  A good place to start troubleshooting is by running a PingPlotter report to see if you can identify any issues in the network.  Take a look at the instructions on the following page.  You are welcome to post a screenshot of the report here if you'd like us to look at it. 

QoS: running PingPlotter to isolation of QoS issues.
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