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shannon-brunston asked ·

Softphone locks computer

The softphone sometimes locks up the rest of the computer preventing you from clicking on any other windows. 

This happens on multiple computers in the office, it happens when sending a call to voicemail, answering a call, etc. 

The only solution seems to be the handy cntl+alt+del & forcing the ring central softphone to close. Which isn't a solution when you need to keep the call connected & handle the call in the computer system (look up the customer, answer billing questions, etc). 

Is anyone else experiencing this issue? 
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dave answered ·
are you using a Desktop PC or Mac.  I have not had this issue on my Mac but Sometimes I have had this happen on my Windows Pc. I was told there would be an update to fix this issue but I have not see anything yet and I was told this months ago .
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Desktop PC. 
Support had me change the windows firewall settings & uninstall/reinstall the app. If we don't experience any issues, I'll report back. 
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