News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Users
Yealink W52P with 2 handsets, cannot be assigned to 2 different extensions
Tags: hardware, hardware
Dec 24, 2016 at 3:12pm   •   5 replies  •  0 likes

I recently purchased a Yealink W52P with 2 handsets. I need to connect each handset to a separate extension, however it is only allowing me to connect to a single one. Can anyone help me with this?

Thank you,

5 Answers
answered on Feb 7, 2024 at 5:37am  

I got mine to work with a little bit of help from the community!

on Feb 7, 2024 at 9:21am   •  0 likes

Glad to hear that @Eric Jensen!

answered on Feb 8, 2019 at 7:18am  
I currently experience the same issue.. I have 2 users with 2 different extensions that both need to use a handheld connected to the W52P base that is now registered to one of the users. But i cannot connect the base to the other user in ring central as the MAC is already in use. 

answered on Jan 11, 2017 at 12:55pm  
OP,  I just wanted to follow up and see if you got this working?  

answered on Dec 30, 2016 at 1:00pm  

Sorry for the delay on this one. I was able to get confirmation from one of our T3 agents.
That is correct. It is a single base unit with multiple handsets. They can add more lines to it as "Other Phone" type which in essence gives it a 2nd / 3rd / 4th DL. Those DLs can then be assigned to other extensions if they wish. They can also assign which handsets should ring on incoming calls for each individual line. They can ring both handsets or just one of them. All that is done in the GUI of the base unit.
If you need help with this, you'll probably want to give us a call. 

answered on Dec 26, 2016 at 5:46am  
I am not certain that this can be done. I think in order to do that you would have to have two different bases.


A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

Developer Platform
Integrated Apps
App Gallery
Developer support
Games and rewards

Resource center
Product Releases
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us