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xilium-sales6101 avatar image
xilium-sales6101 asked jenn-community-moderator commented

How to change service plan?

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J.B. Ferguson avatar image
J.B. Ferguson answered saadetswift16514 commented
In addition to what Saadet just mentioned, if you are speaking about changing from RingCentral Office Standard edition to the Premium or Ultimate edition, you can do it in the Billing section of the Admin Portal by clicking on the Change Edition button (see the screen shot below).  The reason I mentioned this option is because sometimes customers can confuse an "edition" with a "plan".

If however you want to change from the Professional plan to the Office plan, you would have to contact your Account Manager. 

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penny-harrow avatar image
penny-harrow answered Becky-Community_Manager commented
i merely want to downgrade my account.  PLEASE RETURN MY CALL!!   1-702-539-6839
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Penny, 
We see there is a case open for your issue - please reach out to us at Review@RingCentral.com and we will work with your account manager to connect with you. 
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saadetswift16514 avatar image
saadetswift16514 answered
Hello Xilium, 

You will want to speak with your Account Manager or you can contact our Sales department :)
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GreenStart Consulting avatar image
GreenStart Consulting answered jenn-community-moderator commented

I would like to downgrade my service and after contacting sales they said only my account manager could perform action. Still have not heard from my account manager. Is there a reason RC makes this so difficult?

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Hello @GreenStart Consulting, we want to help. Please send us your account details at community.support@ringcentral.com. Thank you!

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