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ryan-coward avatar image
ryan-coward asked ·

App crashes with new windows update, x64 based systems version (KB4058043).

The app partially opens then freezes with a black white screen within the app.  I've restored windows to a previous version, but once the update re-installs, the ring central app has the same problem.  I've also uninstalled and reinstalled the ring central desktop app.
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saadetswift16514 avatar image
saadetswift16514 answered ·
Hey Ryan,

We need to gather more information in order to troubleshoot. Please contact our Support Team
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christoph-willis avatar image
christoph-willis answered ·
Using 9.1.6 but the app is still craching. Using Windows10 (x64) Version 1709

Crash Report:

Problem: Halt on unexpected exception at location WinHook

Windows Exception 0xc06d007e at 0x774208B2;

* stack trace *

RaiseException

DrvValidateVersion

DrvValidateVersion

DrvSetLayerPaletteEntries

DrvSetLayerPaletteEntries

RegisterProcTableCallback

DrvSetLayerPaletteEntries

RegisterProcTableCallback

<undef>

DrvCreateLayerContext

wglSwapMultipleBuffers

wglCreateLayerContext

wglCreateContext

<undef>

<undef>

<undef>

<undef>

std::_Vector_iterator<std::_Vector_val<std::_Simple_types<ModanoUtils::CmdItem> > >::operator++

__scrt_stub_for_is_c_termination_complete

boost::function0<void>::operator()

__scrt_stub_for_is_c_termination_complete

RtlAllocateHeap

std::_Deallocate

std::basic_string<wchar_t,std::char_traits<wchar_t>,std::allocator<wchar_t> >::~basic_string<wchar_t,std::char_traits<wchar_t>,std::allocator<wchar_t> >

<undef>

ModanoUtils::ModanoCmdSwitches::CrSwitch

__scrt_stub_for_is_c_termination_complete

Utils::ExecuterWrapper<<lambda_0f8fc8014d48bdae8bff15f0c408c6f1> >::Execute

Utils::ExceptionInfo::operator=

__scrt_uninitialize_type_info

Platform::OsTryCatch

__scrt_stub_for_is_c_termination_complete

Utils::AppEntryRun

AppStart

__scrt_stub_for_is_c_termination_complete

BaseThreadInitThunk

RtlGetAppContainerNamedObjectPath

RtlCaptureContext


Details: Exception

>>>

Halt on unexpected exception at location WinHook

Windows Exception 0xc06d007e at 0x774208B2;

* stack trace *

RaiseException

DrvValidateVersion

DrvValidateVersion

DrvSetLayerPaletteEntries

DrvSetLayerPaletteEntries

RegisterProcTableCallback

DrvSetLayerPaletteEntries

RegisterProcTableCallback

<undef>

DrvCreateLayerContext

wglSwapMultipleBuffers

wglCreateLayerContext

wglCreateContext

<undef>

<undef>

<undef>

<undef>

std::_Vector_iterator<std::_Vector_val<std::_Simple_types<ModanoUtils::CmdItem> > >::operator++

__scrt_stub_for_is_c_termination_complete

boost::function0<void>::operator()

__scrt_stub_for_is_c_termination_complete

RtlAllocateHeap

std::_Deallocate

std::basic_string<wchar_t,std::char_traits<wchar_t>,std::allocator<wchar_t> >::~basic_string<wchar_t,std::char_traits<wchar_t>,std::allocator<wchar_t> >

<undef>

ModanoUtils::ModanoCmdSwitches::CrSwitch

__scrt_stub_for_is_c_termination_complete

Utils::ExecuterWrapper<<lambda_0f8fc8014d48bdae8bff15f0c408c6f1> >::Execute

Utils::ExceptionInfo::operator=

__scrt_uninitialize_type_info

Platform::OsTryCatch

__scrt_stub_for_is_c_termination_complete

Utils::AppEntryRun

AppStart

__scrt_stub_for_is_c_termination_complete

BaseThreadInitThunk

RtlGetAppContainerNamedObjectPath

RtlCaptureContext


<<<

ESS::Assertion in thread main (1656) @ ..\..\..\src\Utils\ErrorsSubsystem.cpp:383 in void __cdecl ESS::HaltOnUnexpected(const struct Utils::ExceptionInfo &,const class std::basic_string<wchar_t,struct std::char_traits<wchar_t>,class std::allocator<wchar_t> > &)

* Stack trace *

ESS::BaseException::GetStack

ESS::BaseException::BaseException

ESS::HaltOnUnexpected

CrashReporter::SendCrashReport

UnhandledExceptionFilter

RtlCaptureStackContext

RtlGetAppContainerNamedObjectPath




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mike avatar image
mike answered ·
The first thing  you will want to try is updating your video card drivers. This is the most common reason for the app to crash after the Windows update.  There's a related article showing how to rollback to a previous version.  If you still have trouble use the link's Saadet posted above to open a support case.  

  Desktop App crash after 9.1.2 update
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