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SMS Drop Down Menu
Tags: sms and text messaging
Jan 18, 2018 at 6:15am   •   8 replies  •  0 likes

The App interface appears to have changed, as I no longer see an option to select a "from" number -- in act, the entire "from" data field appears to be missing. Can someone please confirm that this is correct? Note: This conversation was created from a reply on: SMS: Texting to and from the Main Number.

8 Answers
answered on Feb 5, 2018 at 9:10am  
I think porting just takes a few days for SMS to work because it now lets me select.  :)  

answered on Jul 29, 2020 at 8:28pm  
Let me know if you still need help, HALES :)

answered on Jan 19, 2018 at 10:26am  
So, I'm trying to get more information on this but here are my findings thus far:

For some reason the drop down menu is not available if you are signed into the System Mailbox extension (usually 101 unless it was changed)- this is the original extension (Super Admin) for the account. However, all other Super Admin extension get the drop down menu.

I'm still waiting for our Product Team to get back to me regarding if this is working as designed or if there is a bug in the system.

answered on Jan 19, 2018 at 10:34am  

answered on Jan 18, 2018 at 7:33am  
thanks!  I am using the iPhone (iOS) app, iPhone 6s plus, version 9.4.2

answered on Jan 18, 2018 at 7:32am  
Ok, and are you using the Mobile app or the Desktop app? What version are you on? I want to see if I can replicate this with my test account :)

answered on Jan 18, 2018 at 7:26am  
I am texting from my personal extension, but I have Super Admin privileges.

answered on Jan 18, 2018 at 7:12am  
Are you texting from the Super Admin extension or your personal extension?


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