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colton-martinkus9602 asked ·

Asus Zenfone 3 Auto Start

Hi all,

I recently updated to Android 8.0.0 on my Asus Zenfone 3 (ZE552KL) and since the update my Glip and RC phone apps do not push notifications they just stay silent

I have enabled all permissions in the regular OS settings and also enabled auto start permissions. In the PowerMaster settings I have also turned off the "Auto Deny apps from auto-starting" setting

I'm not sure if there is a setting that I might be missing here, or if someone can point me in the right direction? I'm wondering if the new OS update to 8 is causing the issue here?

I'm using Glip 5.0.0.1.082
RC Phone 10.0.2.1.7

Thanks
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saadetswift16514 answered ·
Hey Colton,

That is very odd and we want to investigate this ASAP. Please open a case so we can gather the debug logs from Glip as well as the RingCentral Phone for Android

  

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it just shows the log in, and then brings me to my home screen 

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Again, weird. You can always call in or open a Chat session.

Once you're logged in you should be able to create a case by following these steps:




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