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david-reed9639 asked ·

Issues with Reports

My reporting is days old Currently its the 4-5-2018 and my user activity report only shows data up to the 4-2-2018... Can someone help me with this? Note: This conversation was created from a reply on: Better presence live reporting.
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david-reed9639 avatar image
david-reed9639 answered ·
Hey Saadet, 

thanks for your help. Each time I clock on open a case it just directs me to sign in thats it. 
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david-reed9639 answered ·
signing in works fine, no errors
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david-reed9639 answered ·
that is not happening. 
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Hmmm...that's odd. What are you seeing?
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abbey-atanasoff9649 avatar image
abbey-atanasoff9649 answered ·
Our reporting also hasn't updated since 4/2. Wondering if this is at all related to Tuesday's outage?
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saadetswift16514 avatar image
saadetswift16514 answered ·
Hi Abbey, I have confirmed that we are still investigating an issue with Reports. Please open a case and include the following information in your notes:

Parent Case 06990427, INC-20605, & DATA-866 

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Mike Vu avatar image
Mike Vu answered ·
Hi, we are also experiencing an issue with the reports as the call logs show a much higher volume of calls within the same time frame of the historical report. A case was sent, but we need these reports to monitor the team performance.
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saadetswift16514 avatar image
saadetswift16514 answered ·
Hey David,

Please open a case so we can take a look!

  

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saadetswift16514 answered ·
Hey David, it will ask you to sign in so that we can gather your account information. Are you having issues signing in? Or are you receiving an error message at all?
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saadetswift16514 answered ·
So once you sign in it should redirect you to this page:
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