Issues with Reports

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david-reed9639 asked · Apr 05, 2018 at 02:32 PM

Issues with Reports

My reporting is days old Currently its the 4-5-2018 and my user activity report only shows data up to the 4-2-2018... Can someone help me with this? Note: This conversation was created from a reply on: Better presence live reporting.

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Answer 1 · 2018-04-05T14:39:11Z

david-reed9639 answered · Apr 05, 2018 at 02:39 PM

Hey Saadet,

thanks for your help. Each time I clock on open a case it just directs me to sign in thats it.

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Answer 2 · 2018-04-05T14:50:18Z

david-reed9639 answered · Apr 05, 2018 at 02:50 PM

signing in works fine, no errors

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Answer 3 · 2018-04-05T15:01:27Z

david-reed9639 answered · Apr 05, 2018 at 03:01 PM

that is not happening.

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saadetswift16514 · Apr 05, 2018 at 03:03 PM

Hmmm...that's odd. What are you seeing?

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Answer 4 · 2018-04-05T17:55:13Z

abbey-atanasoff9649 answered · Apr 05, 2018 at 05:55 PM

Our reporting also hasn't updated since 4/2. Wondering if this is at all related to Tuesday's outage?

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Answer 5 · 2018-04-05T19:50:18Z

saadetswift16514 answered · Apr 05, 2018 at 07:50 PM

Hi Abbey, I have confirmed that we are still investigating an issue with Reports. Please open a case and include the following information in your notes:

Parent Case 06990427, INC-20605, & DATA-866

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Answer 6 · 2018-04-10T17:51:51Z

Mike Vu answered · Apr 10, 2018 at 05:51 PM

Hi, we are also experiencing an issue with the reports as the call logs show a much higher volume of calls within the same time frame of the historical report. A case was sent, but we need these reports to monitor the team performance.

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Answer 7 · 2020-07-30T03:35:25Z

saadetswift16514 answered · Jul 30, 2020 at 03:35 AM

Hey David,

Please open a case so we can take a look!

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Answer 8 · 2020-07-30T03:35:25Z

saadetswift16514 answered · Jul 30, 2020 at 03:35 AM

Hey David, it will ask you to sign in so that we can gather your account information. Are you having issues signing in? Or are you receiving an error message at all?

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Answer 9 · 2020-07-30T03:35:27Z

saadetswift16514 answered · Jul 30, 2020 at 03:35 AM

So once you sign in it should redirect you to this page:

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