question

cj-patracone9428 avatar image
cj-patracone9428 asked ·

New glip desktop app always showing banner and link from phone app broken

account type (U.S., Canada, UK,  AT&T, Telus, BT)
US
Related case number (if applicable)
Detailed description of problem
Banner always shows not matter how many times i restart
blanked out all my taskbar and start meun icons at first install (fixed now just FYI)
link to open chat from ringcentral phone only goes to website now.
Goal
removed the banner
make the link work again
Previous troubleshooting steps taken
restarted app
restarted pc
removed and reinstalled
Software version
glip
Version: 18.08.1 (E. 2.0.1)
Build: 372 (rev. 8a6fd2d)
ring central phone
10.1.2.31099
If desk-phone related, have you rebooted phone? 
not realated but i stopped using the phone as its not convienent 
Number of Users and/or Digital Lines affected.
at least 3 on my team that just updated
but we have 800+ that this will end up going to
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saadetswift16514 avatar image
saadetswift16514 answered ·
Hey CJ,

Your post is a little jumbled. Could you share screen shots of what you're seeing?
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cj-patracone9428 avatar image
cj-patracone9428 answered ·
I will have to get them in the morning, but on the top of the screen in glip i keep getting the green banner that tells me "The Glip app has been renamed to the RingCentral app with a new icon. Restart to see the update.  Learn more." and on the bottom right of the ring central phone for desktop app where i would click to start glip no longer starts the application, instead it opens a webpage now
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saadetswift16514 avatar image
saadetswift16514 answered ·
Hey CJ,

I'm assuming you're seeing this, correct?



I have heard of a few comments regarding this not disappearing despite closing it out. I think they're working on fixing that because it is annoying :P

Now, regarding, "on the bottom right of the ring central phone for desktop app where i would click to start glip no longer starts the application, instead it opens a webpage now" we have found that this is a bug on Windows and our Product Team is looking into getting this fixed!
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cj-patracone9428 answered ·
Thanks Saadet, let me know when they figure it out.

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