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rene-arellano12353 avatar image
rene-arellano12353 asked ·

SalesForce Rincentral App Slow

Yesterday there was an email sent out by Ringcentral saying that they were going to be moving the Data Centers to Chicago, IL. This morning our Ring Central within Sales Force has been extremely slow. Making it hard to use our dispositions. Is ringcentral aware of this issue? Is there a fix? This is slowing our Sales team down.
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We're seeing the same issue...running very slow. Like there isn't enough bandwidth to handle the task. I opened a case since there isn't a known issue or resolution here. I read the moving of data centers email as well.
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Also, let me know your case number so I can personally look into this. 
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Can you tell us what version of the RingCentral for Salesforce integration you are on? Go to Setup -> installed packages ->  rc_sf_package

We are currently looking into this issue.
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This reply was created from a merged topic originally titled RingCentral for Salesforce not working. The RingCentral App for Salesforce has been acting up for the last 3 days. I have had to contact support multiple times and have received no response or updates. This is slowing down our whole sales team. Yes, I have tried multiple browsers. Yes, I have tried updating the software. Yes, my computer is plugged in. Please fix the software.
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I would recommend you update to the latest version. There were some major fixes with Akamai caching in this version. You need to update, find the directions on our appexchange listing:  https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000EORsjUAH

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I feel your pain. I did speak with support today and they said that they were going to escalate it. Not sure what that means as far as fixing this problem for what seems like all the users. I know this had to do with move Chicago, IL
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Can you tell us what version of the RingCentral for Salesforce integration you are on? Go to Setup -> installed packages ->  rc_sf_package

We are currently looking into this issue. 
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Hi Rene, are you still having issues today?
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Hello,

The problem as been fixed today.
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Actually spoke too soon. It started up again. With the same problem.
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srikumar-subramaniam5985 avatar image
srikumar-subramaniam5985 answered ·
Thank you so much Shaun for the details of the case. Yes, the root cause for the slowness is in the area of initializing and handoff of the call control to SoftPhone and we are working with the appropriate teams to investigate further on this issue. Using the desk phone is a good workaround until the issue if fixed.
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