Allow Call forwarding to extension and not just the phone number
While you can setup some pretty elaborate call forwarding rules, I would like to ring multiple extensions in order or sequence based on the extension # and not a single phone number assigned to that extension. Currently it will ring the phone extension, but I want it to ring both the computer app and the phone app. It would be nice just to ring all the extensions phones.
Jim Thanks for the response but im not clear on what you are saying. I get that we can set up an overflow extension but can i get some more detail? I need the following going to extensions instead of numbers and I don't care how I do it. (Queue, Number, Etc.)
I would suggest looking through the
KBs we have regarding Call Queues and see if it's a good fit for you situation! Call Queues will ring all devices on an extension (including the mobile app).
Now, if you want to set up a Ring Group, which is what you're currently doing (sort of), check out this
KB for Forward to Other User's Phone For Ring Groups, only the deskphone and softphone can be rung - not the mobile app.