Not connecting when using Ringout to call another Ring Central user
Tags: ringcentral app, phone
Oct 17, 2018 at 8:54am • 6 replies • 0 likes
toys-dg
This is for US account. I'm using the desktop app.
I'm trying to use Ringout to call another user - I used his direct line. I got the call, pressed 1, then the call drops. Then from my desktop app, it says:
Call status error.
Generic error.
Am I doing something wrong here? I tried disabling the "press 1" option, but it didn't work either.
Thanks!
6 Answers
Not sure if this is the same with anyone else, but prior to getting the "Callee Status: Generic Error", I got this:
Limit Reached
You have reached the limit of maximum allowed Softphone installations. As a result, outbound calling is not available. Enable it by deauthorizing one of your computers:
1. Log into your online account
2. Go to "Settings">>"Phones & Numbers"
3. Click on Phones tab
4. Select "Softphone"
5. Click on "Deauthorize this Computer"
Following those instructions worked for me.
I hope this helps.
Limit Reached
You have reached the limit of maximum allowed Softphone installations. As a result, outbound calling is not available. Enable it by deauthorizing one of your computers:
1. Log into your online account
2. Go to "Settings">>"Phones & Numbers"
3. Click on Phones tab
4. Select "Softphone"
5. Click on "Deauthorize this Computer"
Following those instructions worked for me.
I hope this helps.
0
Hi Saadet!
Thanks for the response. Yes I'm still having issues. Please see steps below:
1) From the desktop app, went to SETTINGS.
2) Went to CALLS, and set CALLING MODE to "RingOut."
3) I went to the desktop app dialer, then clicked the "RingOut" icon.
4) In the "TO" field, I selected another RingCentral user from my department.
5) There was a prompt asking me to select which of his numbers I want to use .
6) I selected his Direct Line (softphone number).
7) I pressed the green "Call" icon.
8) There was a prompt to select my "Location" or the number I'm using for the Ringout.
9) I selected my Direct Line (softphone number).
10) The app tried to initiate the ringout, then stopped and showed the error message.
Thanks for the response. Yes I'm still having issues. Please see steps below:
1) From the desktop app, went to SETTINGS.
2) Went to CALLS, and set CALLING MODE to "RingOut."
3) I went to the desktop app dialer, then clicked the "RingOut" icon.
4) In the "TO" field, I selected another RingCentral user from my department.
5) There was a prompt asking me to select which of his numbers I want to use .
6) I selected his Direct Line (softphone number).
7) I pressed the green "Call" icon.
8) There was a prompt to select my "Location" or the number I'm using for the Ringout.
9) I selected my Direct Line (softphone number).
10) The app tried to initiate the ringout, then stopped and showed the error message.
0
A new Community is coming to RingCentral!
Posts are currently read-only as we transition into our new platform.We thank you for your patience
during this downtime.
Try Workflow Builder
Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!Try RingCentral Workflow Builder