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maria123 asked ·

Ring lag

We have three phones in our sales office , my phone will lag when an inbound call comes in so i can not answer until the other phones ring at least twice. How do i fix it so my phone will ring at the same time as the others in the office
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saadetswift16514 answered ·
Hey Maria, could you provide more details? Are the 3 of you in a Call Queue or a RingGroup? 
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maria123 answered ·
A Call Queue 
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saadetswift16514 answered ·
Can you share a screen shot of the Call Handling settings for the Queue?
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maria123 answered ·
not sure where to get that 
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saadetswift16514 answered ·
Hi Maria, are you the Super Admin on the account?
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maria123 answered ·
no i am not 
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saadetswift16514 answered ·
Gotcha, so you'll want to talk with who is the Super Admin on your account and have them verify that the Call Queue you are part of is set to simultaneous ringing
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