I tried following the instructions here:
In this article, Step 5 shows a MS authentication dialog, which I don't see at all. You can see from this screenshot that the RC icon is grayed out, and so is the Options menu item.
Here's what I've tried:
- Removed the Chrome extension and reinstalled
- Logged out of my Google account and back in
- Restarted my browser and computer
- Logged out of my O365 account and back in.
I tried reaching out to RC support and the guy wasted over an hour of my time and had no idea what he was doing. I'm hoping that somebody has run into this before and has an idea of how to correct it. Any help would be much appreciated.
p.s., Under Related Categories > Integrations, there is no category for Ring Central for Office 365.