question

joo-kim13013 avatar image
joo-kim13013 asked ·

Why does hlep link from RingCentral desktop app take me to Salesforce page?

When in RingCentral(Glip) desktop app, going to Help menu and selecting Help F1, opens generic Salesforce site:
https://www.salesforce.com/products/community-cloud/overview/

Version: 18.11.2 (E. 2.0.1)
Build: 483 (rev. 207dd35)

I had to search for Glip support to find this site.
General Topic
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

jessica-community-moderator avatar image
jessica-community-moderator answered ·
Hey Joo, 

We're looking into this now. I'll get back to you when I have more info! 
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

jessica-community-moderator avatar image
jessica-community-moderator answered ·
Hi Joo, 

We reached out to our Glip team about this, and they are aware of the issue and working towards a resolution. Sorry for any confusion this has caused! 
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app