question

jett-reed13175 avatar image
jett-reed13175 asked ·

Delayed Audio when using Wireless Headphones on Desktop RingCentral

Hello,

Whenever I try to use my Apple AirPods, or Beats Wireless Headphones for making calls through RingCentral on my Desktop, the audio is always delayed. Is there anyway to fix this, as I'd like to use the wireless headphones to make calls, as opposed to my wired headset. Any feedback or insight would be much appreciated!
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rob-byers avatar image
rob-byers answered ·
We get reports of the same issue in our environment. It occurs with at least 2 models of Plantronics Bluetooth headsets. I use a Voyager 5200 and I experience the delay, but not all the time. Maybe 50% of the time.
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jim-strain11107 avatar image
jim-strain11107 answered ·
Make sure your port forwarding/triggering is active for your PC phone app, if not this can cause delay or worse depending on how many headsets you are using, also check that the headset is compatible it may not be, most Plantronics will work  .  RTP/UDA ports 8000 to 8200 dest 5091 to 5097, SIP/UDP 5060 to 5090, SRTP/UDA 4000-5000 and 20000-60000
Deskphone media RTP/UDP 16384-16482 to 20000-39999, clock sync NTP/UDP 123
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cglassy3135 avatar image
cglassy3135 answered ·
2287 USA based users, 28 different sites,  3800 DID lines - all Polycom VVX500 phones

2018-12-17 this is a known issue, you are welcome to follow our tracker here for Bluetooth headset connectivity/function issues with RingCentral Mobile and Desktop Apps

http://ringcentraladminusersgroup.org/faq/headsets.html
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david-prioriello13036 avatar image
david-prioriello13036 answered ·
try using the headphones as output only, and use the built in mic on the laptop as the microphone (for testing purposes)
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