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IVR Option to Send SMS

Tags: sending sms

Jan 3, 2019 at 10:46am • 2 replies • 0 likes

ryan13351

I'm trying to determine if there's a way to create an IVR option that would automate sending an SMS to a caller. For example, "If you would like a link to request party information sent to your phone, press 1". In turn the system would either send an SMS to the phone number that's calling with the link or it would ask the caller to enter the 10 digit number they would like the link sent to. Does anyone know a way to do this?

2 Answers

Byrne Reese answered on Apr 4, 2024 at 12:46pm

@ryan13351 Our Automator solution might also help you solve this use case. https://automator.labs.ringcentral.com/

And some high-level docs on this use case: https://ringcentral.github.io/ringcentral-automator-docs/recipes/ivr-menus/

saadet.swift answered on Jul 29, 2020 at 9:03pm

Hey Ryan, I'm not aware of a way to do this. Possibly our Developer Community may have some suggestions.

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