Welcome to the RingCentral Community

Hello,

We noticed that we don't have video and voice calling icons on glip conversations as you can see from below link.

http://glbl.me/is4

Some of us who haven't logged out from older version still have the icon but can't make any call.

When the call starts it can not be cancelled on the desktop app and when you logged out to drop the call, Glip updates itself and calling icon is no longer there.

I have the video calling option on iPhone app but I can't place a call on there too. The error message says that call couldn't be initialized.

http://glbl.me/is6

http://glbl.me/is5

Can anyone suggest a way to fix this?

How can we get back the calling option, should we downgrade the Glip version?

Thank you,

Celal