When a call comes in on a mobile, we have to dial 1 to accept. Obviously we can't do this when we are driving. Is there a way around this please?
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Was there ever an answer on this question? We are having the same issue. The link for the article is broken.
Please check the KB article below, and follow instruction #6. Go to Play Announcement setting, and select Never.
Setting up your incoming call display and announcement settings
This STILL isn't working as it should, as there's not a 'Never' for the Call Queues - the original problem.
The 'Never' only exists for Direct calls, and NEEDS to be an option in BOTH diret/queue calls.
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