question

doreen-johnson12468 avatar image
doreen-johnson12468 asked mary-community-moderator commented

Dial 1 to accept a call on mobile


When a call comes in on a mobile, we have to dial 1 to accept. Obviously we can't do this when we are driving. Is there a way around this please?

phonemobile
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bjsvec avatar image
bjsvec answered Michael Adams commented
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renee-bugbee3061 avatar image renee-bugbee3061 commented ·

That link gets this response:

Be patient, you are almost there.

The page you are looking for has moved and we couldn't redirect you. We will fix this, we promise.

In the meantime, use the search box above to search for the content you need. Thank you.

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Matt Griffin avatar image Matt Griffin commented ·

Was there ever an answer on this question? We are having the same issue. The link for the article is broken.

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mary-community-moderator avatar image mary-community-moderator ♦♦ Matt Griffin commented ·

Please check the KB article below, and follow instruction #6. Go to Play Announcement setting, and select Never.

Setting up your incoming call display and announcement settings


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Joe Cache avatar image Joe Cache mary-community-moderator ♦♦ commented ·

This STILL isn't working as it should, as there's not a 'Never' for the Call Queues - the original problem.
1680718732577.pngThe 'Never' only exists for Direct calls, and NEEDS to be an option in BOTH diret/queue calls.


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Joe Cache avatar image
Joe Cache answered mary-community-moderator commented

Sorry Mary - the code is STILL broken as of today (and the Step 6 isn't valid in that article link)


1699652648380.png


"Never" needs to be an options on this pull-down menu.- it's there for the Direct calls - it can't be that hard to put it there (including working logic ;) ) for the other calls.

This is a really big issue - why is it still not implmented?!?

Who do we need to chat with about this? This is an ERROR, not something for the wish list/ideas.



1699652648380.png (95.2 KiB)
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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi @Joe Cache, I'll check this with our Product Team.

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