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missed call recording

Tags: phone

Mar 10, 2019 at 5:37am • 3 replies • 0 likes

jason-spindler

In call recordings, I noticed that one of my calls stopped recording prematurely. The call lasted over five minutes, but RC only provides a little over 30 seconds of the recording. I have been escalated to Tier 2 by RC and am awaiting a response. Has anyone else had this problem?

3 Answers

wyatt answered on Mar 31, 2020 at 6:28am

I'm having the same problem. It seems only 20% of my calls get fully recorded, others get 15-30 seconds...very frustrating when you have a call you want to listen to and it's not all recorded!

Did this ever get resolved for you?

natalie-wilson answered on Dec 13, 2019 at 1:03pm

I have had similar issues, and some have not recorded at all.

saadet.swift answered on Mar 11, 2019 at 7:54am

That is very strange behavior :/ I'm glad you're already working with Tier 2 on this!

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