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d-bour11720 avatar image
d-bour11720 asked ·

911 addresses randomly removed, disabling outbound calling.

Several of our employee profiles at all of our locations randomly had their 911 addresses removed, disabling outbound calling. Has anyone else experienced this issue?
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lee2 avatar image
lee2 answered ·
I had an issue where the e911 address was there but I had to go in and accept it again. Seems to be a known issue with the RC database. JIRA: RLZ-32162 
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Justin Lewis avatar image
Justin Lewis answered ·
Yeah I had it happen to a user yesterday

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jason11545 answered ·
I use the softphone desktop app and I see this when I switch workstations.

For me, the reason it happens is because I have not logged into the Admin portal and deauthorized the previous workstation before attempting to login on the current workstation.

There has to be a reason for this, likely security, but it's frustrating having to do all of this daily, some times more than once:

Bring up Rincentral.com
Load the login page
click on Sign in to bring up the profile login window
Choose my profile
Let the account page load
click "settings"
THEN phones & numbers
THEN phones 
THEN edit
THEN 'Deauthorize this computer"

I'd like to see a simple "would you like to deauthorize (whatever) computer" as an option when signing into a new workstation. But I'm probably in the minority as I work in an environment where we do not have assigned seats, so....
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bjsvec avatar image
bjsvec answered ·
Did any of you check audit logs to see if it shows up?
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danno147 avatar image
danno147 answered ·
Yes, several times.  I thought it was the new meds.  Thanks for saving me a trip to the doctor!
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