question

marcio-mendes15315 avatar image
marcio-mendes15315 asked ·

Very,very dissapointed that there is no whisper to ID a call or a way to caller ID to let my staff know what number is calling in from.

Very,very dissapointed that there is no whisper to ID a call or a way to change the caller ID to let my staff know what number is calling in from.
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andrew2014 avatar image
andrew2014 answered ·
whisper?
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saadetswift16514 avatar image
saadetswift16514 answered ·
Hey Marcio! Keep an eye out for this feature coming in our 19.2 release :) I think that it will help solve some issues for your team
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Saadet, you mention it would be in the 19.2 release. I was on the phone with Tech Support this morning and they said it was still in development. What is the anticipated timeline for this release?
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george-gary10193 avatar image
george-gary10193 answered ·
Hi Marcio, Michael - Check out the ability to configure which information is displayed for queue calls:   https://docs.google.com/presentation/d/19Fm41kNMLIki8jjkT7RFIzuxH8zgc6DiW1oED7DImKQ/edit?usp=sharing

Here is a KB article also covering the same feature:   https://support.ringcentral.com/s/article/12347-Call-Queue-Configurable-Information-Display?language=en_US

Best-
George Gary
Sr. Product Manager
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