Call Queue name on screen - show called extension

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  • 119
  • Idea
  • Updated 10 months ago
  • Implemented
  • (Edited)
I have multiple call groups, and they go to some overlapping people. I would like the phone to show which extension was dialed to the call recipient when the call comes in from a call group, so they know how they were reached.

I know this can be done for extensions, under Call Handling > Incoming Call information but I do not see a way to do this for this for a call queue.
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  • frustrated

Posted 6 years ago

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Saadet, Employee

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Official Response
Hi Everyone! I wanted to let you know that our Product Team is working on making Call Queues better next year :) And THIS request has made it onto the To-Do List! As more information becomes available I will share.