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Please help me understand this...

Tags: phone

Apr 17, 2019 at 6:45am • 2 replies • 0 likes

lisa11221

According to this screenshot, this call was MISSED, but has a length of 4 minutes and 28 seconds. Am I reading this correctly? What does that mean?

2 Answers

lisa11221 answered on Apr 22, 2019 at 10:09am

Thank you for your help, Jessica.

It was not answered by another extension, however. This call came in outside of our office hours, so no one answered it.

Does that make sense?

Jessica-Community_Moderator answered on Apr 22, 2019 at 9:09am

Hi Lisa,

I think this may be an instance of where the call was missed by this extension, but was answered by another member in the queue, and then the call was 4 minutes and 28 seconds long. The screenshot is a bit of a limited view, but does this sound like it may be your situation?

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