question

lisa11221 avatar image
lisa11221 asked lisa11221 commented

Please help me understand this...



According to this screenshot, this call was MISSED, but has a length of 4 minutes and 28 seconds. Am I reading this correctly? What does that mean?
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jessica-community-moderator avatar image
jessica-community-moderator answered
Hi Lisa, 

I think this may be an instance of where the call was missed by this extension, but was answered by another member in the queue, and then the call was 4 minutes and 28 seconds long. The screenshot is a bit of a limited view, but does this sound like it may be your situation? 
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lisa11221 avatar image
lisa11221 answered lisa11221 commented
Thank you for your help, Jessica. 

It was not answered by another extension, however. This call came in outside of our office hours, so no one answered it. 

Does that make sense?
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Ah! Okay. In that case, I'll need to brainstorm just a little longer :) 
1 Like 1 ·
Could this be a voicemail left by the caller? Between Saadet and I, we're not too sure what would have caused this. 
0 Likes 0 ·
There was no voicemail left. There are many calls like this. As I have been thinking this through more, I am wondering if it is a traffic pumping call. 
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