Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Hold Issue on Conference Ph: Whenever a call is placed on hold, phone start ringing out

Tags: call handling

May 30, 2019 at 7:26am • 12 replies • 0 likes

deborah-overbeck

I've been having this issue with our conference phone for months and no rep is able to fix it. Whenever a call is put on hold, the person on hold hears continuous ringing as if the call is dialing out.

I've been able to set hold music/tones for regular lines but the conference phone doesn't show that option. Has anyone else had this issue??

12 Answers

deborah-overbeck answered on Jun 3, 2019 at 11:43am

There's not an Presence option for Common area phones

april-thompson1 answered on May 30, 2019 at 8:06pm

Does that conf phone have a presence listed and is the box checked that says ring my phone when monitoring another phone?

bjsvec answered on May 30, 2019 at 5:29pm

I am not sure. I see 3005 listed as assigned to the device in your screenshot. I guess you can't see that user or if you can, you don't see the Screening, Greeting & Hold Music section?

deborah-overbeck answered on May 30, 2019 at 11:19am

That line isn't under Users because it is not assigned to a user. It is a common area phone; listed under Phones & Devices. Are you unfamiliar with this also?

deborah-overbeck answered on May 30, 2019 at 10:58am

bjsvec answered on May 30, 2019 at 11:09am

You need to look under the user, not the phone. But, I see these are limited extensions which I am not very familiar with. If you go to users can you find the Screening, Greeting & Hold Music section for 3005?

bjsvec answered on May 30, 2019 at 10:50am

You don't have to share anything sensitive or anything at all really. Just look at that section and see if it looks like this or not. I think the forum has a problem uploading images now, but you can see it here: https://imgur.com/4Nhifav

deborah-overbeck answered on May 30, 2019 at 10:56am

Sure, can you contact me directly? I'd prefer not to post a photo of our company poral/our phone numbers.

deborah-overbeck answered on May 30, 2019 at 10:27am

It's a Polycom VVX311. We went through all the initial set up steps with RC

deborah-overbeck answered on Jul 29, 2020 at 9:16pm

I have a different view. See below.

bjsvec answered on May 30, 2019 at 10:31am

Can you share a screenshot of the Screening, Greeting & Hold Music section for that user? I don't understand how you would not see the option for hold music.

bjsvec answered on May 30, 2019 at 10:22am

What is the model of the phone anyhow did you provision it with RingCentral?

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales