question

adam123456 avatar image
adam123456 asked jessica-community-moderator answered

Cannot retrieve parked call

If I park a call using the mobile or desktop app I then cant retrieve it from the web phone (Chrome extension). I can dial the parked extension (e.g. *803) but get a busy tone. Any ideas? If I dial the parked extension from the mobile or desktop app I can retrieve the call from there so I dont think its a presence or permission issue. Any help would be appreciated.
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jessica-community-moderator avatar image
jessica-community-moderator answered
Hey Adam, 

This is a limitation within the chrome extension-- you're not able to retrieve parked calls from your chrome extension, only the mobile and desktop app. 
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