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Bypass Greeting to go into the Queue
Tags: call queues
Aug 13, 2019 at 8:19am   •   3 replies  •  0 likes
lisa-puckett

Is there a way to bypass the company greet so a caller can go directly into the queue? We have a rather long greeting due to some recent changes and the we get the same callers. One caller mentioned how they would like to bypass the greeting to go into the queue.

3 Answers
answered on Aug 14, 2019 at 6:39am  
This is what I am trying to set up Brandon but don't know how.

 0
answered on Aug 13, 2019 at 5:39pm  
Maybe you could setup a "secret" option that goes to your call queue, but you don't say it in the greeting announcement?  This way new callers would hear the options that I assume you want them to hear, but you can start telling regular callers to press something to get to the queue faster.

 0
answered on Aug 13, 2019 at 9:44am  
You want to do this for a specific caller? Or for all callers? You can use call rules to achieve this. 

Phone System > Auto Receptionist > IVR > Custom Rules

Set a rule to have all callers (or specific ones if you want) bypass the IVR. I have ours set to bypass the IVR during specific hours of the day and then default back to it the rest of the time - using these rules. It has worked well for years. 

 1



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