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RingCentral app outbound caller ID for August 2019 release

Tags: ringcentral app

Aug 14, 2019 at 5:16pm • 4 replies • 0 likes

ben-caston1

According to the August 2019 release notes for the RingCentral desktop app https://support.ringcentral.com/s/article/Release-Notes-August-2019-RingCentral?language=en_US, the default outbound caller ID for text and fax should be customizable but it does not appear to be in version 19.7.1

Is there a newer version coming soon?

4 Answers

joseph-brady answered on Sep 2, 2019 at 6:25am

What version on the Windows app will give us the ability to change the outgoing text number? I have 19.8.1 and the option is still not there. I can finally do it on the ios app. The desktop app still doesn't have the option and it still doesn't have contacts!

cglassy answered on Aug 16, 2019 at 11:29am

USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets

2019-08-16:::

Note in the new feature release webinar a few days ago, they specifically said the new release will begin pushing out to the first PODs later this month (August 2019)

I know ours is slated to begin for POD 13 August 26th - was the last we heard.

Contact your Account Manager or Customer Success Manager and they should be able to get the info for when your POD is beling sent the new release.

Join our unofficial RingCentral Admins User Group
http://ringcentraladminusersgroup.org/index.html

ben-caston1 answered on Aug 16, 2019 at 5:43am

The main download page doesn't have the latest release?

https://support.ringcentral.com/s/download?language=en_US

saadet.swift answered on Aug 15, 2019 at 9:17am

Hey Ben, we push releases out in batches :) Sounds like your account hasn't received it just yet. You can check with your Account Manager who can check on when yours is scheduled.

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